Customer Support Center
We're Here for You, Every Step of the Way.
How Can We Assist You?
Welcome to the Home Luxury USA Customer Support Center. Whether you’re looking for help tracking an order, understanding our return policies, or need assistance with warranties, we’ve got you covered. Explore the sections for quick answers or get in touch with our dedicated team for personalized support using the form below.
Looking for quick answers? Check out our FAQ Page for information on common questions about shipping, returns, warranties, and more.
Order Tracking & Shipping
How to Track Your Order
After your order is processed, you will receive a tracking number via email. You can also track your order by logging into your account on our website. For large freight deliveries, the carrier will contact you to schedule a delivery window.
Delivery Timeframes
Most products are delivered within 7-10 business days, though larger or bulk orders may take longer. While we do everything possible to ensure timely delivery, delays due to weather or other circumstances may occur.
Returns & Exchanges
Return Policy Overview
We offer a 14-day return window for buyer’s remorse returns. Please note that round-trip shipping costs and a 25% restocking fee will be deducted from your refund. The item must be returned in its original condition, free from scratches or defects, and in the manufacturer’s original packaging.
How to Initiate a Return
To start a return, contact our customer service team within 14 days of delivery to receive a Return Merchandise Authorization (RMA). We’ll guide you through the next steps to ensure your return is processed smoothly.
Damaged Items
If your product arrives damaged, please report the issue within 24 hours and note the damage on the delivery receipt. We will cover the cost of returning and replacing the item.
Warranty & Product Support
Warranty Information
All of our luxury products come with warranties provided by the manufacturer. Warranty lengths and coverage vary by brand, so be sure to refer to the documentation included with your product.
Filing a Warranty Claim
To file a warranty claim, you’ll need to contact the manufacturer directly, following the instructions provided with your product. If you need assistance during this process, our customer support team is available to help.
Care & Maintenance
Proper care is essential to maintain the quality and longevity of your product. For specific care instructions, please refer to the product manual or the care guide provided with your purchase. You can also visit our blog for expert tips on caring for your luxury items.
Contact & Live Support
Live Chat
Need immediate assistance? Our live chat is available during business hours to answer any of your questions in real time. Simply click the chat icon on the page to get started!
Email & Phone Support
Prefer email or phone support? You can reach us via email at support@homeluxuryusa.com or call us at 1-833-374-6446 for quick answers. Our customer service team typically responds within 24-48 hours.
Contact Form
If you'd like to submit your request via our contact form, scroll down to the form below. You can use this form to submit general questions or if you would like to file a claim. We’ll get back to you as soon as possible!
Installation & Assembly Assistance
Installation Guidelines
For larger products like fireplaces and vanities, professional installation is highly recommended to ensure proper setup and avoid voiding warranties. Some products, such as electric fireplaces, may be suitable for DIY installation.
Please review the installation manual provided with your product for specific guidelines.
Assembly Instructions
Many of our products require minimal assembly. Each product comes with a detailed manual, and you can also view assembly videos or guides for select items on our website.
Trade Professional Support
Benefits for Trade Partners
We offer exclusive benefits for trade professionals, including bulk discounts, priority support, and access to material samples for certain products. Become a partner through our Trade Partner Portal and enjoy specialized services tailored to your business needs.
Sample Requests
For trade professionals, we may offer samples for certain products to assist with your projects. Please log in to the Trade Portal to request available samples or contact our team directly.
Payment & Financing Options
Payment Methods
We accept a wide variety of payment options, including major credit cards, Shop Pay, Apple Pay, and Klarna for financing. This makes it easy to choose the payment method that suits your needs.
Financing & Payment Plans
Through Shop Pay Installments and Klarna, we offer financing options to spread out your payments over time. This allows you to invest in luxury products without the upfront cost. Visit our Financing Page for details on how to apply.
Let Us Help You!
Whether you need product recommendations, help with an order, or assistance with a return, we’re here for you. Just fill out the form below, and we’ll get back to you within 24-48 hours.
We’re always happy to assist! Our customer service team is available Monday–Friday, 9 AM to 5 PM EST.
Home Luxury USA
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