Enjoy Free Shipping on All Orders! Shop Now →
Enjoy Free Shipping on All Orders! Shop Now →
Skip to content

Privacy Policy

Privacy Policy

Last updated: September 20, 2024

This Privacy Policy describes how Home Luxury USA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, make a purchase, or otherwise interact with our Services. By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. Please read it carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the "Last updated" date. We may also notify you via email if required by law. Your continued use of the Site constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

We collect personal information to provide and improve our Services. This includes:

2.1 Information You Provide to Us:

  • Contact Details: Name, address, email, phone number.
  • Order Information: Shipping and billing information, payment details.
  • Account Information: Username, password, and security questions for account access.
  • Customer Support: Information you provide during communications.

2.2 Information We Collect Automatically:

  • Usage Data: Device, browser, IP address, interaction with our Site, and network details collected using cookies and tracking technologies.
  • Cookies: Cookies help track your preferences and interactions. For details on cookies used, refer to Shopify’s Cookie Policy.

2.3 Information from Third Parties:

  • Vendors and Service Providers: Information from payment processors, fulfillment partners, and analytics tools to process transactions and improve the user experience.

3. How We Use Your Information

We use your personal information to:

  • Provide, fulfill, and deliver the Services, including processing orders and facilitating returns.
  • Communicate with you regarding your account, orders, or promotional offers.
  • Improve and personalize your shopping experience.
  • Detect and prevent fraud, security breaches, or illegal activities.

4. Sharing Your Information

We may share your information with third parties for the following purposes:

  • Vendors and Service Providers: Payment processors, shipping providers, and IT services.
  • Marketing and Advertising Partners: To show relevant ads based on your activity.
  • Legal and Business Transfers: If required by law or as part of business transactions (e.g., mergers or acquisitions).

5. Cookies and Tracking Technologies

We use cookies to operate and improve the Site, including:

  • Necessary Cookies: Enable core functions like payment processing.
  • Analytics Cookies: Help us understand how users interact with the Site.
  • Advertising Cookies: Serve relevant ads based on your interests.

You can control cookies via your browser settings, but doing so may limit functionality. Do Not Track (DNT) signals are not supported by our Site.

6. Your Rights

Depending on where you live, you may have the right to:

  • Access/Know: Request details on the personal information we collect.
  • Delete: Request deletion of your personal information.
  • Correct: Update inaccurate personal information.
  • Opt Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at support@homeluxuryusa.com. We will verify your identity before responding to your request.

7. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from children. If you believe a child has provided personal information, please contact us, and we will take steps to delete it.

8. Security of Your Information

We take reasonable steps to protect your information, including encryption and secure payment gateways. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

9. International Data Transfers

If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. By using the Services, you consent to this transfer.