FREQUENTLY ASKED QUESTIONS
What is Home Luxury USA?
Home Luxury USA offers a curated range of luxury bathroom vanities and plans to expand into a full selection of high-end furniture for indoor and outdoor spaces. Our focus is on providing timeless luxury with functional designs.
Which brands do you offer?
We are proud to feature vanities from renowned brands like Jeffrey Alexander and James Martin, known for their exceptional quality and design.
James Martin Vanities & Jeffrey Alexander Vanities
Where do you ship your products?
We ship to the lower 48 U.S. states. Unfortunately, we do not currently ship to Alaska, Hawaii, or international destinations. You can read our entire shipping policy here Shipping & Returns Policy
How do I contact customer support?
Our dedicated customer support team is available via email at support@homeluxuryusa.com or by phone at 1-833-374-6446. We aim to respond to all inquiries promptly. Customer Support Center
What types of products do you specialize in?
We specialize in luxury bathroom vanities, with products from leading brands like Jeffrey Alexander and James Martin. Our inventory will soon expand to include exclusive furniture collections.
James Martin Vanities
Jeffrey Alexander Vanities
Are your vanities customizable?
Many of our products, including select vanities, offer customization options to suit your unique style and space. Contact us to learn more about specific customization options available.
Do your products come with a warranty?
Some items are covered by the manufacturer's warranty. Details can be found in the product description or by contacting our team for more information. Warranty Policy
What makes your products unique?
Our offerings stand out for their high-quality craftsmanship, elegant designs, and practical functionality. We collaborate with premium suppliers to bring you the best in luxury furnishings.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as other secure payment options displayed during checkout. We also have financing options as well, which you can find out more information about here Payment & Financing Policies
Can I cancel my order?
Orders can be canceled for a full refund before they ship. If the order has already shipped, the standard return policy will apply, including potential restocking fees.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor the delivery status.
Do you offer free shipping?
Yes, we provide free shipping on all orders to the lower 48 states. You can read more about our shipping policy here Shipping & Returns Policy
What are your delivery timelines?
Orders are typically delivered within 7-10 business days after shipping. Processing time is usually 24-48 hours.
What if my item is damaged during shipping?
If your item arrives damaged, annotate the delivery receipt, take photos, and report the damage within 24 hours. We’ll cover the return shipping cost and provide a replacement or full refund. Read more about our damaged goods policy here Shipping & Returns Policy
What is your return policy?
We offer a 30-day return window for unused, unopened items in their original packaging. A restocking fee of 20-25% and return shipping costs may apply for buyer’s remorse returns. Read more about our shipping and returns policy here Shipping & Returns Policy
How do I initiate a return?
Contact us at support@homeluxuryusa.com with your order details within 30 days of receiving your item. We’ll guide you through the process. You can find out more about our shipping and returns policy here Shipping & Returns Policy
What if I receive a defective item?
Report defective items within 24 hours of delivery. We’ll arrange a replacement or full refund without restocking fees.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster checkout process in the future.
How is my information protected?
We prioritize your privacy and use secure encryption methods to protect your personal and payment information. Review our Privacy Policy for more
details. Privacy Policy
Can I update my account details?
Yes, you can update your personal information, password, and preferences by logging into your account on our website.
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