At Home Luxury USA, we ensure that all products we sell are of the highest quality, backed by manufacturer warranties to protect your purchase. Each product's warranty information is listed on its respective product page, and any warranty claims are handled directly by the manufacturer. Below, you'll find important details about how warranties are managed and how we can assist you within the first 30 days of purchase.
1. Manufacturer Warranties
1.1 Coverage and Duration
All warranties are provided directly by the manufacturer of the product. Each product’s warranty duration, coverage, and terms are specific to that manufacturer and can be found in the Warranty Section on the respective product page.
- No Home Luxury USA Warranty: Home Luxury USA does not provide additional warranties beyond what is offered by the manufacturer.
- Varied Warranty Periods: The length of warranty coverage, as well as what is included, will vary by product and manufacturer. Please refer to the product page for specific warranty details.
1.2 What is Covered
The coverage offered by each manufacturer’s warranty may include defects in materials, workmanship, or certain components. Any specifics on what is or is not covered can be found in the warranty details on the product page or in the documentation provided with the product.
Note: Home Luxury USA does not control the terms of the manufacturer’s warranty, and any questions regarding coverage should be directed to the manufacturer.
2. Warranty Claims Process
2.1 Contacting the Manufacturer
If you encounter a defect or issue covered by the manufacturer's warranty, please follow the warranty instructions provided with the product or on the manufacturer’s website. The manufacturer is responsible for handling all warranty claims directly, including repair, replacement, or refund options under their warranty policy.
- Manufacturer Contact Information: The necessary contact information for the manufacturer can be found in the Warranty Section of the product page. If you need help locating this information, please reach out to us at support@homeluxuryusa.com, and we will assist you in finding the correct contact.
2.2 Home Luxury USA's Role
Home Luxury USA does not process or handle warranty claims beyond assisting you in locating the manufacturer’s contact information. The actual warranty service (repair, replacement, or refund) will be handled solely by the manufacturer in accordance with their terms.
3. Defective Products Within 30 Days
If you discover that a product is defective within 30 days of purchase, please contact us at support@homeluxuryusa.com to find a solution. We can assist in determining whether the defect is covered under the manufacturer's warranty or if a refund or exchange is appropriate.
3.1 Options for Defective Products Within 30 Days
- Refund: We may offer a full refund if the product is found defective within 30 days of receipt and cannot be repaired or replaced.
- Exchange: If available, we may offer an exchange for a non-defective product.
- Manufacturer Warranty Assistance: If the defect falls under the manufacturer's warranty, we will assist you in contacting the manufacturer for repair or replacement.
Note: After the 30-day period, any defective products must be handled directly through the manufacturer under the terms of their warranty.
4. No Home Luxury USA Warranty
Home Luxury USA does not offer any additional warranties or guarantees beyond what is provided by the manufacturer. Any issues or defects that arise outside of the 30-day window from purchase must be resolved directly with the manufacturer in accordance with their warranty policy.
5. Warranty Information by Brand
For your convenience, you can find specific warranty information for each of the brands we carry in the links below. Please refer to these documents for complete details on warranty coverage and how to file a claim: