At Home Luxury USA, our digital gift cards offer a convenient and flexible way to shop for luxury home products. Please review the details of our gift card policy below to understand how to purchase, redeem, and manage your gift cards.
1. Gift Card Purchase
1.1 Digital Format Only
Gift cards purchased through Home Luxury USA are available in digital format only. No physical gift cards are issued.
1.2 Purchase Amount
Gift cards are available for purchase in any amount between $25 and $500.
1.3 Delivery and Responsibility
Gift cards are delivered electronically to the email address provided at checkout. It is the customer’s responsibility to ensure the correct email address is entered. Once the gift card has been delivered, Home Luxury USA is not responsible for any issues related to incorrect email addresses.
2. Gift Card Redemption
2.1 Eligible Purchases
Gift cards can be redeemed for any product sold on Home Luxury USA. Gift cards cannot be used to purchase other gift cards.
2.2 Partial Redemptions
If the total value of a purchase is less than the balance on the gift card, the remaining balance will be available for future purchases.
2.3 Combining with Promotions
Gift cards can be used alongside other promotions and discounts unless specifically stated otherwise during a promotion.
Enhanced Legal Protection: Gift cards cannot be used to purchase items that are excluded from promotional offers. The value of the gift card will still be applicable toward the full price of the product.
3. Expiration and Fees
3.1 No Expiration
Gift cards issued by Home Luxury USA do not expire and are valid indefinitely for use on our website.
3.2 No Fees
There are no service fees, inactivity fees, or maintenance fees associated with gift cards.
4. Refunds and Transfers
4.1 Non-Refundable
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
4.2 Store Credit Only
Any remaining balance on a gift card will remain available for future purchases and cannot be exchanged for cash or transferred to another account.
5. Lost, Stolen, or Damaged Gift Cards
5.1 Replacement Policy
If a gift card is lost, stolen, or not received, the customer may contact Home Luxury USA for assistance. We may issue a replacement gift card on a case-by-case basis, provided the original card has not been redeemed.
5.2 Customer Responsibility
It is the customer’s responsibility to safeguard their gift card information. If a replacement is issued, the original card will be voided, and the new gift card will be sent to the email address provided.
Enhanced Protection Clause: Replacement of lost or stolen gift cards is at the sole discretion of Home Luxury USA. We reserve the right to refuse replacement of gift cards in cases where we determine the request may be fraudulent or invalid.
6. Limitations and Restrictions
6.1 Maximum Purchase
Gift cards cannot be purchased for amounts exceeding $500 in a single transaction.
6.2 Multiple Gift Cards
Customers may redeem multiple gift cards in a single purchase. However, each transaction cannot exceed the maximum allowable purchase amount.
6.3 Ineligible Items
Gift cards cannot be used to purchase:
- Other gift cards.
- Products or services not directly sold on Home Luxury USA.
Enhanced Legal Coverage: Gift cards are not redeemable for cash except as required by applicable state or federal law. If the balance remaining on a gift card is below the threshold set by state law, the customer may be entitled to a cash refund for the remaining balance, subject to local regulations.
7. Fraud and Misuse
7.1 Fraud Prevention
Any attempt to misuse or fraudulently obtain gift cards will result in immediate cancellation of the gift card. Home Luxury USA reserves the right to deactivate or cancel any gift card in cases of suspected fraud, illegal activity, or violation of this policy.
7.2 Legal Recourse
We reserve the right to pursue legal action in the event of fraudulent activity or misuse of gift cards. This includes seeking damages or losses associated with fraudulent gift card transactions.
8. Contact Information
For any issues related to gift card purchases, redemption, or lost cards, please contact our customer service team:
Home Luxury USA
Phone: 1-833-74-6446
Email: support@homeluxuryusa.com