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Store Policies & Legal Information

At Home Luxury USA, we are committed to providing a transparent, secure, and seamless shopping experience for all of our customers. This page contains links to our store policies, terms, and important legal information to ensure your rights are protected and that our operations adhere to all applicable regulations. We encourage all customers to review these policies to understand their rights and responsibilities when engaging with our website, making a purchase, or interacting with our services.

Our policies cover everything from product warranties and returns to our data privacy practices. Whether you are a consumer, a trade professional, or a gift card recipient, we have detailed policies in place to ensure that your experience with Home Luxury USA is backed by a clear understanding of our terms.

For your convenience, please navigate to the relevant sections below to learn more about each of our policies.

Payment & Financing Policy

At Home Luxury USA, we are committed to offering secure, flexible, and transparent payment options to make your shopping experience as smooth as possible. This policy outlines the payment methods we accept, the financing options available, and the steps we take to ensure your financial security. Please review the details below before completing a purchase.

1. Accepted Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club

  • Apple Pay
  • Google Pay
  • Meta Pay

  • Shop Pay Installments: Split your purchase into installments with no hidden fees.
  • Klarna: Offers flexible payment terms. Klarna financing is subject to eligibility and credit approval.
  • PayPal Financing: Available for qualifying purchases using your PayPal account.

Payments are processed securely, and no payment information is stored on our servers. All payments must be made in U.S. dollars (USD).

2. Payment Processing

All payments are charged immediately upon order confirmation. Once payment has been processed, you will receive a confirmation email with the order details.

If your payment is unsuccessful, you will be notified immediately, and the order will not be processed.

Should any issues arise with your payment, please contact our customer service team at support@homeluxuryusa.com for assistance.

Home Luxury USA uses third-party payment processors (such as Shop Pay, PayPal, Klarna, etc.) to handle transactions.

We are not responsible for delays or errors in processing caused by these providers.

Any issues with payment processing should be directed to the respective payment processor.

3. Currency & International Transactions

All transactions are processed in U.S. dollars (USD). For Canadian customers, we are working to allow transactions in Canadian dollars (CAD) to simplify the purchasing process. Until then, any currency conversion fees or charges imposed by your financial institution are your responsibility.

For transactions conducted outside the United States, your bank or financial institution may apply additional foreign transaction fees or currency conversion fees. Home Luxury USA is not responsible for these fees, and any disputes regarding them must be resolved directly with your financial institution.

4. Financing Options

Klarna offers financing with flexible payment terms, subject to eligibility and credit approval.

By selecting Klarna, you agree to the terms and conditions of Klarna. Any issues arising from late payments, defaults, or disputes with Klarna should be resolved directly with them and agree that Home Luxury USA will not be responsible.

Shop Pay Installments allows you to split your purchase into interest-free installments. No hidden fees or additional charges apply. By choosing Shop Pay, you agree to the terms and conditions of Shop Pay Installments and agree that Home Luxury USA will not be held responsible.

Financing is available for qualifying purchases through PayPal. Customers choosing this option must comply with PayPal’s financing terms and are responsible for resolving any disputes directly with PayPal and agree that Home Luxury USA will not be held responsible.

For financing options, Home Luxury USA is not responsible for late payments or defaults on any financing agreements. Any penalties or fees related to financing agreements will be handled directly by Klarna, PayPal, or Shop Pay, and customers must resolve issues with those providers.

5. Fraud Detection & Prevention

We use Shopify’s built-in fraud detection system to monitor transactions for suspicious activity. This system automatically flags high-risk orders for further review.

In some cases, we may request additional identity verification if a transaction is flagged as suspicious. Failure to provide the requested verification may result in order cancellation.

Home Luxury USA reserves the right to cancel or suspend any order. If your order is flagged, we may request additional verification before processing.

We are not obligated to fulfill any order until the customer’s identity is verified to our satisfaction.

6. Payment Disputes & Chargebacks

In the event of a payment dispute or chargeback, Home Luxury USA will work directly with your financial institution to resolve the issue. We encourage customers to contact us before initiating a chargeback to allow us the opportunity to resolve the issue.

Fraudulent chargebacks are taken seriously and will result in an immediate ban from future purchases. Home Luxury USA reserves the right to take legal action to recover any losses associated with fraudulent chargebacks.

7. Refunds & Processing Fees

Refunds are processed back to the original payment method within 10-15 days of receiving the returned item and after the item has been inspected. If the product is returned in unsatisfactory condition, Home Luxury USA reserves the right to deny a refund.

Learn more about our Shipping & Returns Policy.

For returns due to buyer’s remorse, a 20% restocking fee will be deducted from the total refund amount. In addition, round-trip shipping charges will be deducted from the refund for a buyer's remorse return.

Learn more about our Shipping & Returns Policy.

If an order is canceled before the item has shipped, a full refund will be issued with no restocking or processing fees. Once an item has shipped, the return and refund policy applies.

Learn more about our Shipping & Returns Policy.

Items returned with signs of use, wear, or damage may be subject to a reduced refund amount or may not be eligible for a refund. Refunds are only processed for items returned in their original condition and packaging.

Learn more about our Shipping & Returns Policy.

8. Compliance with Tax Laws

Home Luxury USA complies with all applicable local, state, and federal tax laws. Sales tax is applied where required based on the customer’s shipping destination.

International customers are responsible for ensuring compliance with their respective country’s tax laws, including reporting and paying any applicable import duties, taxes, or fees.

If you have any questions about our Payment and Financing Policy, please contact us at 1-833-374-6446 or you can email us at Supprt@homeluxuryusa.com