At Home Luxury USA, we aim to provide a seamless shopping experience with free shipping on all orders and a hassle-free return process. Here are the key points of our policy:
Shipping: We offer free shipping to the lower 48 U.S. states. Orders are processed within 24-48 hours and delivered within 7-10 business days.
Returns: We have a 30-day return policy for eligible items, which must be unused, unopened, and in their original packaging. Buyer’s remorse returns incur a 20-25% restocking fee and return shipping costs. Damaged or defective items are returned at no cost.
Damages: Report any damage within 24 hours of delivery for a full refund or replacement. Hidden damage must also be reported within this timeframe.
Non-returnable items: Custom, clearance, and personal care items cannot be returned unless defective.
Refunds: Issued within 10-15 business days after inspection. Restocking and return shipping fees apply for buyer’s remorse returns.
For more details, please review our full policy here.
FOR MORE INFORMATION, PLEASE REFER TO THE FOLLOWING GUIDES: